About Us

Welcome to orelvaniq. We operate orelvaniq.com as an online retail store offering thoughtfully selected backpacks designed to bring greater comfort, convenience, and style to everyday carrying.

We are committed to providing clear product information, secure checkout, a straightforward shopping experience, and responsive customer support.

Our customer support team can assist with product questions, order updates, shipping information, returns, payments, privacy-related requests, and other store-related concerns.

Customer support for orelvaniq is provided by Hebei Haohai Catering Management Co., Ltd.

Address: Room 908, Unit 1, Letai Center, No. 39 Zhongshan East Road, Chang’an District, Shijiazhuang, Hebei Province, China

Email: service@orelvaniq.com

Please contact us before returning any item so our team can review your request and provide the correct return instructions and return address for your order.

When contacting us about an existing purchase, please include your order number and the email address used at checkout. This helps us locate your order and assist you more efficiently.

We aim to respond to all customer inquiries within 1–2 business days.